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Frequently asked questions
We are happy to answer anything on your mind. If you can't find it here, just ask us.
Orders and prices
Why do prices change every day?
A wedding ring's price is made up of the day's fine gold price for the gold it contains plus craftsmanship. Prices on our website update automatically during the day with the gold price. The price at the moment you order is locked in and does not change, even if gold rises later.
What if my ring's actual weight differs from the website?
The weight on the website is an estimate based on the size you choose. When your ring is finished, it is weighed on a precision scale and the actual weight is written on your certificate. The price you paid stays the same: you never pay a difference, and we never ask for one.
Sizing
I don't know my ring size. What should I do?
Don't worry. With our ring size guide, you can find your size in a few minutes using a piece of string, a ring you already own or a printable template. If you order without knowing your size, we will get in touch before your rings are made and confirm it together.
Product
Is there a charge for engraving?
No. We engrave your names, your date or a symbol inside your rings with a diamond tip, free of charge. In Design your ring you can also choose laser engraving, which looks darker and more defined; laser engraving is charged.
Are the rings hallmarked?
Yes. Each ring is stamped inside with its carat and the Lav hallmark. Your ring comes with a stamped warranty certificate showing the carat, the actual weight and the design.
What is a comfort fit?
The inside of the ring is gently curved. It doesn't pinch, slides on and off easily and feels comfortable all day. All our designs have a comfort fit.
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